From time to time there can be reason to suspect that a product is not performing to specification and needs to be returned for inspection and / or repair.
As the products we sell are part of a complex mechanical system, it is common for some products to be misdiagnosed as the cause of an issue, where they are often actually the symptom.
It is important to read and follow the warranty procedures and information contained in the document below.
Warranty Document Links:
Additionally, there is important information contained in the email you received from us when when we shipped the item to you (has paid invoice attached and "Posted" in subject line).
Please read that email and follow warranty link contained therein (also copied below here):